Foster Brand Loyalty
360 degree CX
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Did you Know?
Long hold periods and wait times are the most annoying aspects of a service encounter for nearly 60% of clients. (Source - Zendesk)
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Omnipresence customer approach
Travel & Tourism
Make ticket bookings easy through web & social channels. Attract customers with seasonal offers by leveraging RCS capabilities or WhatsApp Business with personalized template messaging.
Banks and financial institutions can leverage OCEAN to share account updates, transaction details, notifications, and other vital information through Omnichannel communication using Email, WhatsApp, RCS, and SMS simultaneously.
Retail & Ecommerce
Keep customers informed about their purchase order delivery with real-time updates. Notify them of any upcoming discounts in advance through multiple communication channels or their preferred channel of choice.
Boost new customer segment
Include newsletters, promotional messages, booking SMS confirmations, and follow-up emails after a guest's stay to maintain consistent messaging experience.