Explore OCEAN's ICE Framework
Conversational User Experience
Create Myriad Communication Opportunities with OCEAN
‘OCEAN’ is Route Mobile’s first-of-its-kind Personalized Omnichannel Customer Experience Suite that enables enterprises to unify their customer communications across mobile, web & social channels.
Activate channels on demand and manage communications across multiple channels through a single platform for better user experience
Allows for multiple accounts to be associated with a single organization across various channels within the OCEAN platform
Eliminate silos & unify customer data through an open architecture API that drives engagement
Centralized Template Manager
Efficiently manage multiple channel templates & improve campaign scheduling with timely status updates
Improve campaign performance and monitor real-time status updates consistently across all channels
Engage with niche user segments by leveraging in-depth insights tailored to your products and services
Build custom chatbots with a codeless flow-builder tool & NLP engine integrations – across web, social & mobile channels seamlessly
Chat-based Contact Center
Simplify and centralize chat-based customer service queries that require agent assistance using a single platform
Organize & maintain campaign creatives in a structured format for repeated usage
User and Access Management
Create multiple users with custom access controls and monitor their platform usage
How Crucial is an Omnichannel Communication Strategy for a Brand's Success?
Omnipresence customer approach
Travel & Tourism
Make ticket bookings easy through web & social channels. Attract customers with seasonal offers by leveraging RCS capabilities or WhatsApp Business with personalized template messaging.
Banks and financial institutions can leverage OCEAN to share account updates, transaction details, notifications, and other vital information through Omnichannel communication using Email, WhatsApp, RCS, and SMS simultaneously.
Retail & Ecommerce
Keep customers informed about their purchase order delivery with real-time updates. Notify them of any upcoming discounts in advance through multiple communication channels or their preferred channel of choice.
Boost new customer segment
Include newsletters, promotional messages, booking SMS confirmations, and follow-up emails after a guest's stay to maintain consistent messaging experience.