Omnichannel Experience Automation Network

A Personalized Omnichannel Suite for Better Customer Experience

Learn how Omnichannel communication can be leveraged in the HoReCa Industry

Explore OCEAN's ICE Framework

Insights

Understand your audience better with channel analytics and cohorts

Conversational User Experience

Enable AI-driven interactive smart conversations

Engagement

Drive Omnichannel campaigns from a single platform

Create Myriad Communication Opportunities with OCEAN

‘OCEAN’ is Route Mobile’s first-of-its-kind Personalized Omnichannel Customer Experience Suite that enables enterprises to unify their customer communications across mobile, web & social channels.

Benefits

Greater Synergy

Better synergy across channels by engaging with consumers on their most preferred channels, with personalized messaging

Global Reach

Enhance your brands’ reachability by delivering seamless CX regardless of your customers’ location

Security & Encryption

Secure user metrics and cross-platform communication with encrypted data traveling through the channels

Advanced Analytics

Refine targeting of precise customer segments through historical data analytics to create new & relevant experiences for your customers

Smart Segmentation

Analyze consumer data, segment them according to their intent, and provide real-time insights to enrich brand communication

Holistic Database

Data can be collected and analyzed from varied channels and systems to give a 360-degree view of each customer

Greater Synergy

Better synergy across channels by engaging with consumers on their most preferred channels, with personalized messaging

Global Reach

Enhance your brands’ reachability by delivering seamless CX regardless of your customers’ location

Security & Encryption

Secure user metrics and cross-platform communication with encrypted data traveling through the channels

Advanced Analytics

Refine targeting of precise customer segments through historical data analytics to create new & relevant experiences for your customers

Smart Segmentation

Analyze consumer data, segment them according to their intent, and provide real-time insights to enrich brand communication

Holistic Database

Data can be collected and analyzed from varied channels and systems to give a 360-degree view of each customer

Features

Multi-Number Support

Allows for multiple phone numbers to be associated with a single user account, across various channels within the OCEAN platform

Centralized Template Manager

Efficiently manage multiple channels templates, & improve campaign scheduling, with timely status updates

Conversational AI

Build custom chatbots with a codeless drag-and-drop solution through flow-builder tool over web, social & mobile channels conveniently

Omnichannel Capability

Eliminate silos & unify customer data through an open architecture API that drives engagement

Campaign Orchestrator

Improve campaign performance and monitor real-time status updates, consistently across all channels

Cloud Hosted

Organize & maintain multimedia or campaign-relevant files in a structured format for frequent usage securely

Omnichannel Capability

Activate channels on demand and manage communications across multiple channels through a single platform for better user experience

Multi-Account Support

Allows for multiple accounts to be associated with a single organization across various channels within the OCEAN platform

Unified Data

Eliminate silos & unify customer data through an open architecture API that drives engagement

Centralized Template Manager

Efficiently manage multiple channel templates & improve campaign scheduling with timely status updates

Campaign Orchestrator

Improve campaign performance and monitor real-time status updates consistently across all channels

User Insights

Engage with niche user segments by leveraging in-depth insights tailored to your products and services

Conversational AI

Build custom chatbots with a codeless flow-builder tool & NLP engine integrations – across web, social & mobile channels seamlessly

Chat-based Contact Center

Simplify and centralize chat-based customer service queries that require agent assistance using a single platform

Storage Drive

Organize & maintain campaign creatives in a structured format for repeated usage

User and Access Management

Create multiple users with custom access controls and monitor their platform usage

How Crucial is an Omnichannel Communication Strategy for a Brand's Success?

Brands that have an effective Omnichannel Customer Engagement strategy in place, retain 89% of their customers, while others manage to retain just 33% of their customers on average.

Use Cases

Expanded Reach

BFSI
Banks and financial institutions can leverage OCEAN to share account updates, transaction details, notifications, and other vital information through Omnichannel communication using Email, WhatsApp, RCS, and SMS simultaneously.

Improved Notifications

Retail
Keep customers informed about their purchase order delivery with real-time updates. Notify them of any upcoming discounts in advance through multiple communication channels or their preferred channel of choice.

Swift Customer Resolutions

Ecommerce
Effectively address customer complaints with automated conversations through Chatbot integrations, or easily transfer the conversation to a live agent for further assistance.
Omnipresence customer approach

Omnipresence customer approach

Travel & Tourism

Make ticket bookings easy through web & social channels. Attract customers with seasonal offers by leveraging RCS capabilities or WhatsApp Business with personalized template messaging.

Expanded Reach

Expanded Reach

BFSI

Banks and financial institutions can leverage OCEAN to share account updates, transaction details, notifications, and other vital information through Omnichannel communication using Email, WhatsApp, RCS, and SMS simultaneously.

Improved Notifications

Improved Notifications

Retail & Ecommerce

Keep customers informed about their purchase order delivery with real-time updates. Notify them of any upcoming discounts in advance through multiple communication channels or their preferred channel of choice.

Boost new customer segment

Boost new customer segment

Hospitality

Include newsletters, promotional messages, booking SMS confirmations, and follow-up emails after a guest's stay to maintain consistent messaging experience.