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Foster Brand Loyalty
with 360 degree CX

Explore & Understand How?

Attract customers with rich & real visuals

Send exclusive offers, discounts, and rewards to loyal customers via RCS. Customers can redeem these offers directly within the messaging app.

Reach more potential customers

Share product catalogs and style guides through WhatsApp to showcase your offerings and inspire customers.

Automate user engagement with human touch

Activate Chatbot and create your own conversation flow. Attend customer queries in a giffy without the need for live agent support.

Easy resolution of customer issues

0% wait time, analytics-based monitoring of previously escalated issues, with a customer's preferred channel of communication.

Discover other Benefits

Holistic Database

Flexible Bot Activation

Cloud Hosted

Security & Encryption

Did you Know?

Long hold periods and wait times are the most annoying aspects of a service encounter for nearly 60% of clients. (Source - Zendesk)

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Use Cases

Omnipresence customer approach

Omnipresence customer approach

Travel & Tourism

Make ticket bookings easy through web & social channels. Attract customers with seasonal offers by leveraging RCS capabilities or WhatsApp Business with personalized template messaging.

Expanded Reach

Expanded Reach

BFSI

Banks and financial institutions can leverage OCEAN to share account updates, transaction details, notifications, and other vital information through Omnichannel communication using Email, WhatsApp, RCS, and SMS simultaneously.

Improved Notifications

Improved Notifications

Retail & Ecommerce

Keep customers informed about their purchase order delivery with real-time updates. Notify them of any upcoming discounts in advance through multiple communication channels or their preferred channel of choice.

Boost new customer segment

Boost new customer segment

Hospitality

Include newsletters, promotional messages, booking SMS confirmations, and follow-up emails after a guest's stay to maintain consistent messaging experience.